Cancellation & Refund Policy

Cancellation & Refund Policy

1. Refund Eligibility

Refunds are issued only under the following conditions:

  • Service Not Started: Cancellation requested within 24 hours of payment before any project work or onboarding begins.

  • Non-Delivery: Failure to deliver agreed services due solely to agency-side delays.

  • Duplicate Payment: Verified accidental double charges or billing errors.

2. Non-Refundable Circumstances

Refunds will not be provided for:

  • Projects where work has commenced or preview/draft assets have been shared.

  • Delivery delays caused by client response times, approvals, or missing assets.

  • Subjective dissatisfaction with final output after standard revisions.

  • Custom, discounted, or promotional service bundles.

3. Partial Refunds & Discretion

  • In exceptional cases, partial refunds may be approved at the sole discretion of Shotique Media based on billable hours completed.

  • Incurred third-party costs (licensed stock footage, voiceovers, music licenses) are non-refundable.

4. Processing Time

Approved refunds are processed within 5–7 business days to the original payment method.

5. How to Request

Email your details (Full Name, Project ID, Transaction ID, and reason for refund) to:

  • Email: shotiquemedia@gmail.com

  • Phone / WhatsApp: +91 7678499328

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